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Hi Darling! We hope you’re happy with your item! But if you want to return something, no problem! You can return your item for a refund within 14 working days. We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer. Your balance will be refunded within 14 working days after you returned the item(s). Unused item(s) should be returned in their original packaging, with a price tags attached. If the items are used, worn or damaged we do not refund the money. Unfortunately we are unable to offer a free return service. Returns must be made at your own cost. You will be responsible for the returning (in case the package gets lost in the mail). We recommend to use a trackable post service. Please print out and fill in our Return Form, send this to us with your item. For questions or further concerns, please send an email to webshop@thedarlingamsterdam.com.
If you want to return something you’ve purchased in our Runstraat or Haarlemmerdijk shops, you are more than welcome to, in exchange for (an)other item(s) or store credit. Exchanges mean that you can exchange your purchased item(s) for any similar priced item(s) in our stores. Store credit means that you will receive a nice Darling Gift Card in return for your item, which will be valid for a year. You can return your item for an exchange or store credit within 14 working days. Cash or Bank Transfer refunds do not apply to purchases made in our shops. Unused item(s) should be returned unworn, with price tag still attached and proof of purchase (receipt). If the items are used, worn or damaged they will not be accepted. For questions or further concerns, please send an email to info@thedarlingamsterdam.com.
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Most of our items have their own washing instructions. If not, please take caution when washing them. We recommend washing fine fabrics at 30 degrees & low rotations. Never put the items in the dryer. If you have any doubts Darling, don’t hesitate to contact us we are happy to help! Washing items outside of our recommendations is at your own risk.